SolarRise ("we", "us", or "our") is a registered solar panel installation company operating from Djewels House, 2576/6 IInd Floor, Gurudwara Road, Beadonpura, Karol Bagh, New Delhi 110005, India. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website solarrise.site or contact us for solar installation services.
1. Information We Collect
We collect information you voluntarily provide when you contact us for solar installation enquiries, site survey bookings, or service requests. This includes:
- Your name and contact number
- Your property address in Delhi NCR for site survey purposes
- Email address for sending quotations and service updates
- Details about your property type and electricity consumption
2. How We Use Your Information
We use the information collected solely to provide our solar installation services, which includes scheduling free site surveys, preparing solar system proposals, processing subsidy applications, and providing after-sales support. We do not use your information for any purpose unrelated to your solar installation service.
3. WhatsApp Communication
When you contact us via WhatsApp, your messages are subject to WhatsApp's own Privacy Policy and Terms of Service. We use WhatsApp as a convenient communication channel to respond to your solar installation enquiries. We do not store WhatsApp conversation data on our servers.
4. Data Sharing
We do not sell, trade, or transfer your personal information to third parties. We may share your information with DISCOM authorities or government agencies only as required for processing net metering applications or PM Surya Ghar subsidy claims on your behalf, and only with your explicit consent.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All customer data is stored securely and accessible only to authorised SolarRise staff.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, contact us at support@solarrise.site or call +91 755 567 4934.
7. Contact Us
For any privacy-related queries, contact SolarRise at: Djewels House, 2576/6 IInd Floor, Gurudwara Road, Beadonpura, Karol Bagh, New Delhi 110005 | Email: support@solarrise.site | Phone: +91 755 567 4934